Reference

Terms and Conditions for Your 12betrupees Account

These terms set out what we expect from you and what you can expect from us. Before you open an account or make a deposit via JazzCash, Easypaisa or Raast, take a few minutes to read through — they cover eligibility, account conduct, payment…

Account eligibility rulesJazzCash, Easypaisa, Raast payment termsDeposit and withdrawal conditionsAccount suspension policyDispute and contact process

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What These Terms Cover and How They Apply

12betrupees Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on 12betrupees, you confirm that you have read and agreed to these terms in full. Access to our platform depends on local law and is available only in eligible regions where such services are permitted. You may only hold one account per

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person — duplicate accounts are subject to closure and any balance held may be withheld pending review. We reserve the right to verify your identity before processing a withdrawal, and we may request documents such as a national ID or proof of wallet ownership for JazzCash,
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Easypaisa or Raast transactions. Deposits are non-refundable once a gaming round has commenced. If a technical fault affects a game result, the round is voided and your stake is returned to your account wallet. Promotional terms attached to any offer run separately and are published on
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the relevant offer page — if there is a conflict between a promotional term and these general terms, the specific promotional term takes precedence for that offer only. We may update these terms at any time; the current version is always the one published here, and
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continued use of your account constitutes acceptance of any changes.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security and Your Rights Under These Terms

These terms are not just rules we set — they also define what you are entitled to expect from us. Here is how we apply the key obligations on our side across security, data, account access and payment handling.

Account Security Your account is protected with OTP verification at login and on withdrawal requests. Never share your PIN or OTP with anyone, including anyone claiming to represent our support team.

Payment Data Handling We match your JazzCash, Easypaisa or Raast number to the account name on file. Withdrawals are only sent to the wallet you registered — no third-party transfers are permitted.

Account Access and Closure You may request account closure at any time by contacting support. We will process any eligible remaining balance to your registered wallet before the account is closed.

Dispute Resolution If you disagree with a decision we have made under these terms, raise it through live chat or email. We review disputes against the transaction log and game records, then respond in writing.

CONTACT OPTIONS

Reach Us About Your Terms Query

If any clause in these terms is unclear or you believe a rule has been applied incorrectly to your account, our support team can walk you through it. You can reach us via live chat directly from your account dashboard, by email for written records, or through our Pakistan support line for urgent account matters. We aim to respond to all terms-related queries within one business day.

Live Chat Open the chat widget from your account dashboard for real-time help on any terms or account rule question.

Email Support Send a written query to our support address for a documented response — useful when you need a paper trail for a dispute.

Pakistan Support Line For urgent account issues, including payment holds on JazzCash or Easypaisa, our Pakistan support line handles escalations directly.

Common Questions About Our Terms and Conditions

These are the questions we get asked most often about how our terms work in practice — covering eligibility, payments, account rules and what happens when something goes wrong.

Eligibility depends on your local law and the region you are accessing from. We only permit accounts in regions where such services are allowed under applicable local law.

No. These terms permit one account per person only. If we detect duplicate accounts, both may be suspended and balances held pending an identity review.

We may ask for a national ID and proof that the JazzCash or Easypaisa wallet belongs to you. The wallet number must match the name registered on your account.

If a verified technical fault interrupts a round, that round is voided and your original stake is returned to your account wallet — no deduction is made.

Contact us via live chat or email with your account ID and the transaction or game reference. We review against our records and reply in writing within one business day.

We publish the current version of our terms here. Continuing to use your account after an update is posted means you accept the revised terms. Check this page periodically.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for Your 12betrupees Account

Account Security and Your Rights Under These Terms

Reach Us About Your Terms Query

Common Questions About Our Terms and Conditions

01 Who is eligible to open an account under these terms?

02 Can I have more than one account on 12betrupees?

03 What documents do I need to verify a JazzCash or Easypaisa withdrawal?

04 What happens if a game has a technical fault mid-round?

05 How do I raise a dispute if I disagree with a terms decision?

06 Will I be told when these terms change?

Terms & Conditions

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