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How 12betrupees Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your payments and keep things secure.

Account data protectionJazzCash & Easypaisa payment privacyRaast transfer recordsCookie controlsData deletion requests
12betrupees How 12betrupees Handles Your Personal Information
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

Encryption in Transit

All data exchanged between your device and our servers — including JazzCash and Easypaisa payment details — is encrypted using SSL so it cannot be read in transit.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookie categories from the consent banner.

Data Retention

Account records are kept for the period required by the law applicable to the eligible regions where we operate. Once that period ends, data is deleted or anonymised.

Your Right to Access

You can request a full export of the personal data we hold on you at any time. Requests are handled through live chat or email and verified against your account credentials.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send your data access, correction or deletion request to our dedicated privacy email. We aim to respond within the period required by applicable law in your region.
Live Chat Open the live chat from your account dashboard. Our support team can log a privacy request on your behalf and confirm the reference number so you can track progress.
Account Settings Some data preferences — including marketing communications and cookie consent — can be adjusted directly inside your account settings without contacting support at all.

Common Questions About Your Privacy

These are the questions we get most often about how your personal information is handled on this platform. If your question is not covered here, our support team can take a specific data request through live chat or email.

We collect your name, contact details, account credentials and device information at registration. Payment wallet references from JazzCash, Easypaisa or Raast are added when you make a transaction.

Payment data is shared only with the payment processor handling your transaction — JazzCash, Easypaisa or Raast. We pass the minimum fields needed to complete or verify the transfer, nothing more.

Contact us through live chat or email with your account username. We will verify your identity against your account and send you a data export within the legally required timeframe for your region.

Yes. Submit a deletion request via live chat or email. Some data may be retained for the period required by applicable law even after deletion; we will explain exactly what that covers in our response.

We use session cookies for login and analytics cookies for lobby performance. You can accept or reject non-essential cookies from the consent banner, or update your preferences inside account settings.

Reach our support team directly via live chat or the privacy email listed in your account dashboard. We log every complaint and follow up with a written response confirming the steps we have taken.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.